1. Respect your contacts.
2. Tailor publicity for contacts.
3. If you do misfire, don’t be afraid to apologise. Passing the buck = you don’t care.
4. Never acknowledge that you have more important clients/publicity projects. No one likes to feel they’ve been pushed to the back of a queue.
Now I’m going to suggest how to publicise a large project with an illustration of how not to do it.
1. Find out if similar projects have been launched before. If the public was negative and strongly objected, you’re not going to have an easy ride.
2. Find out what potential objections (threats) lie ahead. List them. Explain how you’ve addressed these objections.
3. Be contactable. Not necessarily in person but at least via a website.
4. Give details. Don’t hide your project behind positive sounding buzz words. People are wary of secrecy.
Let’s take Pennbury, the “Eco Town” project that bafflingly made the government’s short list. The Co-operative Group knew this project was going to be unpopular. They had already applied to build 5,000 houses on the site, a proposal that had been rejected on the grounds of lack of intrastructure, lack of sustainability and damage to wildlife and loss of green wedge. The Co-operative Group, therefore, knew that building 15,000 houses plus businesses, shops, community facitilities, etc was going to raise strong objections. They even knew what those objections were. Has the Co-operative Group even attempted to address those objections? The public consultation period is open now. Where are the details?
The Chief Executive of Harborough District Council took the unusual step of publically complaining that they hadn’t been given any details. The consultation period ends on 30 June. The Co-operative Group have used press releases to talk about “carbon neutral housing”, “restrictions on car use”, “restricting households to one car”, “park and ride schemes”, “new station at Great Glen” but details? Where are they? Not one objection has been addressed. Not one public query answered.
Only the Co-operative Group themselves are guilty of shrouding Pennbury in such secrecy, that no one can support it. In the process they’ve built a classic example of how not to win public support.